Frequently Asked Questions
FAQ-Cash Swap
Form Three | Cash Swap
Steps on Using Form 3 | Send Multi-Currencies / via Mobile APP
What is Form Three?
Form Three (also known as DB Exchange Oversea): Is used to send funds from country to countries. It is mostly used for sending large sums using bank to bank services.
How to pay with Card (Visa, Master, Verve Card)
After filling Form one or Form Two,
Then click submit to see the below "Payment Gateway" features.
A: Select Pay with Card Payment
B: Input card detail including Card Number, Expiry Date and CVV.
HOW TO INPUT SENDER INFORMATION ON FORM THREE?
The system prefills sender "Email Address" and "Phone Number" by default.
A: This field requires you select your Purpose for Making the Payment, please choose correctly
B: Sender is required to input Email Address (prefill on APP by default)
C: Sender is required to input valid Phone Number (prefill on APP by default)
How to input currency using Form 3
A: Sender is Required to select the Receivers Currency Type example USD, YUAN, NAIRA, EUROS
B: Sender is Required to input how much is been sent in USD
C: Shows the equivalent Amount Receiver is expected to get in currency selected in A:
How to input Phone No. and Purpose of payment? using Form 3
A: Sender is Required to input Phone Number
B: Sender is Required to Select the Purpose for making this Payment.
How to input Receives details? using Form Three
A: Sender is Required to Select Receivers Bank Location
B: Sender is Required to Select Receivers Bank Name.
A: Sender is Required to input Receiver Account Name.
B: Sender is Required to input Receiver Account Number.
A: Sender is Required to select Receiver Account Number Currency.
B: Sender is Required to select Swift Code (Optional)
How to make payment using Form Three
A: Sender is Required to Select Payment Method
B: Show the Equivalent Amount Receiver will get
C: Sender is Required to Terms and Conditions
D: Optional message sender may wish send
E: Show Transaction Status.
A: Clears all Data on the Form 3
B: Proceed to Checkout Page where Payment is Authenticated
A: Select Pay with Card Payment
B: Input card detail including Card Number, Expiry Date and CW
How to check Transaction Status | using Web view
A: User is Required to Login.to View Payment Record and Payment Status
A: User is Required to input Correct Email Address
B: User is Required to input Correct Password
C: Click Login to View User Dashboard.
A: Click on Payment Transfer Record.
A: Shows the status of all your Payment Records.